Notice of Loss
- Call a certified Collision Care Center
- Collision Care Center confirms loss report to insurance company
- Obtain claim number from insurer
- Collision Care Center consults with you and assesses your customer needs
Claims Management
- Repair authorization signed
- Insurance coverage limitations assessed and confirmed.
- Payment policy reviewed and payment decisions made
- Initialcompletion date confirmed
- Repair orders signed
Estimating and Evaluation
- Care center provides written estimate or proceeds to repair agreement
- You and care center establish repair completion date according to your needs, repair complexity, parts availability and insurer's authorization
- Collision center reviews estimate with insurance company (if applicable)
- Complete pre-repair inspection and assessment made to detect any additional needs
- Any additional costs, betterments or additionalservice/repairs itemized and payment determined with your authorization
Repair Process Management
- Parts ordered
- Parts received
- Complete pre-repair wash
Initial Repair
- Repair process begins with tear down and disassembly
- Additional insurer and customer authorization
- Hidden damage is detected if any after exposure in tear-down process
- If necessary, a supplement is written
- Any additional parts are ordered and upon arrival repairs continue
Structural Body & Metal Repair
- Structural repair is done in case of heavy hits
- Body and metal repairs are made according to exact tolerances
- Parts installed and fit and finish inspection to meet manufacturer's tolerances
- Body parts are refinished and corrosion protection restored according to factory tolerances
- Body and metal work is completed to consistent pre-finish grade
- Prior to refinish, the vehicle is inspected
- Vehicle is primed, sanded, sealed and masked
Refinishing - Painting Process
- Primers and special base colors added
- Vehicle is baked to cure refinish coats to meet factory quality or better
- Primary color is applied
- Refinish is buffed and wet sanded where necessary to insure invisible repairs and factory match
Reassembling Process
- Vehicle is re-assembled
- A post-repair cleaning is complete
- A finalinspection ensures that all repairs standards have been met
On-Going Care and Maintenance
- Customer is notified when repairs completed
- Re-inspection at predetermined later date
- Any ongoing body maintenance such as annual body tune-ups,and minor recondition and repairs
Delivery
- Review repairs with customer to ensure the proper technjques were used and provides them with a warranty on the repair