Here are some of Wayne Motors Auto Body’s FAQs.
Feel free to call if you need any additional information.
Q: What should I do if I am involved in an accident?
A: No matter how minor, it is wise to report every accident to the police. Then, contact the collision repair shop.
Q: Do I have to take my vehicle to a drive-in claims center or get multiple appraisals?
A: No. Your insurer must inspect the damage to your vehicle at your chosen collision repair shop rather than at their drive-in claims center. They are legally prohibited from coercing or using any tactics intended to prevent you from seeking damage appraisals from your own body shop rather than their drive-in facility.
Q: Do I have to use a specific collision repair facility?
A: No. NJ law states you have the absolute right to select the collision repair shop of your choice.
Q: What is “steering”?
A: Steering is the act of directing a claimant to or away from any specific repair shop or requiring that repairs be made by a specific repair shop or individual.
Q: What are non-OEM parts?
A: Imitation parts (AKA generic, aftermarket, quality replacement or non-original equipment manufacturer)
Q: Do I need more than one estimate?
A: It is common belief that you are obligated to get more than one estimate when repairing your vehicle. This is not true. You may choose any repair provider you wish. It is our job to provide you with the estimated costs of repairs. With today’s complex vehicles, there may be hidden damages. That’s why most vehicles are repaired on an open contract basis between the repair facility and the insurance company. We work closely with your insurance company to make certain you are satisfied with the work that is done.
Q: Are your prices high because you are affiliated with a dealer?
A: No, actually being affiliated with a dealer provides us more resources. The pricing is the same but you receive higher end services.